Your prescriptions, filled by a pharmacist you can name.

For any prescription-only medicine, yes — always. We dispense them solely against a valid prescription from a prescriber licensed in your state. We do not issue prescriptions ourselves and we cannot supply these medicines without one. Products marked "No prescription" on the catalog are over the counter and need nothing.

Three ways. Ask your prescriber to send it to us electronically — that is fastest and needs no callback. Upload a photo or PDF from your account. Or ask your current pharmacy to transfer it. Whichever route, a registered pharmacist verifies it before anything is dispensed.

Usually within one business day. If your prescriber needs to be called to confirm something it can take longer, and we will tell you if that happens rather than leaving you guessing.

Not until a pharmacist has approved your prescription. Placing the order puts a hold on your card but takes nothing. If we cannot approve it, the hold is released in full and you pay nothing at all. Over-the-counter orders are charged at checkout as normal.

Only states where we hold a current pharmacy licence. The list is shown on our home page and at checkout. If your state is not on it we cannot legally fill your prescription, and checkout will tell you so rather than taking your order and cancelling later.

In tamper-evident, child-resistant packaging with nothing on the outside indicating what is inside. Controlled medicines require an adult signature on delivery and cannot be left unattended or redirected. Temperature-sensitive items ship insulated with an indicator — if it shows an excursion on arrival, do not use the product, contact us.

No — and no legitimate pharmacy can accept one back into stock. Once a dispensed medicine has left our control there is no way to verify how it was stored, so reselling it would put the next patient at risk. What we will always put right: a wrong item or strength, damage in transit, or a cold-chain failure. Unopened over-the-counter items are returnable within 30 days.

Every dispense is recorded against a specific batch, with its lot number and expiry logged on your order. Identify your medicine from the label and leaflet supplied, not from the photo on the website — those are representative images and markings vary by manufacturer. If anything looks different from what you expect, call our pharmacist before taking it.